*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root{--bg:#070b14;--bg2:#0d1321;--bg3:#111827;--panel:#141c2e;--panel2:#1a2238;--border:#ffffff12;--border-strong:#ffffff1f;--indigo:#6366f1;--indigo-light:#818cf8;--indigo-dim:#6366f12e;--cyan:#22d3ee;--cyan-dim:#22d3ee26;--green:#10b981;--green-dim:#10b98126;--amber:#f59e0b;--amber-dim:#f59e0b26;--red:#ef4444;--red-dim:#ef444426;--blue:#3b82f6;--blue-dim:#3b82f626;--violet:#a78bfa;--violet-dim:#a78bfa26;--chart-1:#6366f1;--chart-2:#22d3ee;--chart-3:#10b981;--chart-4:#f59e0b;--chart-5:#ef4444;--chart-6:#a78bfa;--white:#fff;--surface:var(--bg);--surface2:var(--panel2);--text-primary:#f1f5f9;--text-secondary:#94a3b8;--text-muted:#475569;--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--sidebar-w:240px;--shadow-sm:0 1px 3px #0006;--shadow-md:0 8px 30px #00000080;--font:"Inter", sans-serif;--mono:"JetBrains Mono", monospace}html[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}html[data-theme=light]{--bg:#f5f7fb;--bg2:#fff;--bg3:#eef2f7;--panel:#fff;--panel2:#f8fafc;--border:#0f172a1a;--border-strong:#0f172a2e;--surface:var(--bg);--surface2:var(--panel2);--text-primary:#0f172a;--text-secondary:#475569;--text-muted:#64748b;--shadow-sm:0 1px 3px #0f172a14;--shadow-md:0 14px 35px #0f172a29;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}html[data-theme=light] .kpi-card:before{background:linear-gradient(135deg,#6366f10f,#0000)}html[data-theme=light] .kpi-value,html[data-theme=light] .card-head-title,html[data-theme=light] .section-title,html[data-theme=light] .service-title,html[data-theme=light] .td-name,html[data-theme=light] .fw-500{color:var(--text-primary)}html[data-theme=light] thead th{color:#334155;background:#0f172a0a}html[data-theme=light] tbody td{color:#334155}html[data-theme=light] tbody tr:hover td{color:var(--text-primary);background:#6366f10f}html[data-theme=light] .badge.green,html[data-theme=light] .eng-chip.active{color:#047857}html[data-theme=light] .badge.amber,html[data-theme=light] .eng-chip.transit{color:#92400e}html[data-theme=light] .badge.red{color:#b91c1c}html[data-theme=light] .badge.blue{color:#1d4ed8}html[data-theme=light] .badge.indigo{color:#4338ca}html[data-theme=light] .badge.violet{color:#6d28d9}html[data-theme=light] .badge.gray,html[data-theme=light] .eng-chip.offline,html[data-theme=light] .kpi-trend.neutral,html[data-theme=light] .tab-count{color:#475569;background:#0f172a0d}html{scroll-behavior:smooth}body{font-family:var(--font);background:var(--bg);color:var(--text-primary);font-size:14px;line-height:1.5}#root{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-w);background:var(--bg2);border-right:1px solid var(--border);z-index:100;scrollbar-width:none;flex-direction:column;display:flex;position:fixed;top:0;bottom:0;left:0;overflow-y:auto}.sidebar::-webkit-scrollbar{display:none}.sidebar-logo{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:20px 18px 16px;display:flex}.logo-mark{background:linear-gradient(135deg, var(--indigo), var(--violet));color:#fff;width:34px;height:34px;box-shadow:0 0 18px var(--indigo-dim);border-radius:9px;flex-shrink:0;justify-content:center;align-items:center;font-size:16px;font-weight:800;display:flex}.logo-mark-image{background:#fff;border:1px solid #ffffff29;padding:3px;overflow:hidden}.logo-mark-image img{object-fit:contain;width:100%;height:100%;display:block}.logo-text{color:var(--text-primary);letter-spacing:-.2px;font-size:15px;font-weight:700}.logo-sub{color:var(--text-muted);letter-spacing:.02em;font-size:10px;font-weight:400}.nav-section{padding:10px 0 4px}.nav-label{letter-spacing:.08em;text-transform:uppercase;color:var(--text-muted);padding:8px 18px 4px;font-size:9.5px;font-weight:600}.nav-item{color:var(--text-secondary);cursor:pointer;text-align:left;background:0 0;border:none;border-radius:0;align-items:center;gap:9px;width:100%;padding:8px 18px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:flex;position:relative}.nav-item i{flex-shrink:0;width:16px;font-size:13px}.nav-item:hover{color:var(--text-primary);background:#ffffff0a}.nav-item.active{color:#fff;background:linear-gradient(90deg,#6366f138,#0000);font-weight:500}.nav-item.active:before{content:"";background:linear-gradient(180deg, var(--indigo), var(--violet));border-radius:0 3px 3px 0;width:3px;position:absolute;top:4px;bottom:4px;left:0}.nav-badge{background:var(--red);color:#fff;text-align:center;border-radius:20px;min-width:18px;margin-left:auto;padding:1px 6px;font-size:9px;font-weight:600}.nav-badge.amber{background:var(--amber);color:#000}.nav-badge.green{background:var(--green)}.nav-group-toggle{color:var(--text-secondary);cursor:pointer;text-align:left;background:0 0;border:none;align-items:center;gap:9px;width:100%;padding:8px 18px;font-size:13px;transition:all .15s;display:flex}.nav-group-toggle i:first-child{flex-shrink:0;width:16px;font-size:13px}.nav-group-toggle .chevron{margin-left:auto;font-size:10px;transition:transform .2s}.nav-group-toggle:hover{color:var(--text-primary)}.nav-group-toggle.open .chevron{transform:rotate(180deg)}.nav-group-children{background:#0003;display:none}.nav-group-children.open{display:block}.nav-group-children .nav-item{padding-left:43px;font-size:12.5px}.sidebar-bottom{border-top:1px solid var(--border);margin-top:auto;padding:12px 12px 16px}.sidebar-user{border-radius:var(--radius-md);cursor:pointer;align-items:center;gap:9px;padding:8px;transition:background .15s;display:flex}.sidebar-user:hover{background:#ffffff0d}.user-avatar{background:linear-gradient(135deg, var(--indigo), var(--violet));color:#fff;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:12px;font-weight:700;display:flex}.user-name{color:var(--text-primary);font-size:12.5px;font-weight:500}.user-role{color:var(--text-muted);font-size:10.5px}.logout-btn{color:#ef4444b3;cursor:pointer;border-radius:var(--radius-sm);background:0 0;border:none;align-items:center;gap:8px;width:100%;margin-top:4px;padding:7px 8px;font-size:12.5px;transition:all .15s;display:flex}.logout-btn:hover{color:var(--red);background:var(--red-dim)}.main{margin-left:var(--sidebar-w);flex-direction:column;flex:1;min-width:0;min-height:100vh;transition:margin-left .18s;display:flex;overflow-x:hidden}.main.sidebar-collapsed{margin-left:76px}.topbar{background:var(--bg2);border-bottom:1px solid var(--border);z-index:50;align-items:center;gap:16px;height:58px;padding:0 28px;display:flex;position:sticky;top:0}.topbar-title{color:var(--text-primary);font-size:15px;font-weight:600}.topbar-sub{color:var(--text-muted);margin-left:2px;font-size:12px}.topbar-right{align-items:center;gap:10px;margin-left:auto;display:flex}.topbar-btn{border-radius:var(--radius-md);border:1px solid var(--border-strong);background:var(--panel);width:34px;height:34px;color:var(--text-secondary);cursor:pointer;justify-content:center;align-items:center;font-size:14px;transition:all .15s;display:flex;position:relative}.topbar-btn:hover{border-color:var(--indigo);color:var(--indigo-light);box-shadow:0 0 14px var(--indigo-dim)}.eng-bar{background:var(--bg2);border-bottom:1px solid var(--border);scrollbar-width:none;align-items:center;gap:6px;padding:10px 28px;display:flex;overflow-x:auto}.eng-bar::-webkit-scrollbar{display:none}.eng-bar-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;white-space:nowrap;margin-right:4px;font-size:10.5px;font-weight:600}.eng-chip{white-space:nowrap;cursor:default;border-radius:20px;align-items:center;gap:6px;padding:4px 10px 4px 7px;font-size:11.5px;font-weight:500;display:inline-flex}.eng-chip.active{background:var(--green-dim);color:#6ee7b7;border:1px solid #10b98140}.eng-chip.transit{background:var(--amber-dim);color:#fcd34d;border:1px solid #f59e0b40}.eng-chip.offline{color:var(--text-muted);border:1px solid var(--border);background:#ffffff0a}.pulse-dot{border-radius:50%;flex-shrink:0;width:7px;height:7px;position:relative}.pulse-dot.green{background:var(--green)}.pulse-dot.amber{background:var(--amber)}.pulse-dot.gray{background:var(--text-muted)}.pulse-dot.green:after,.pulse-dot.amber:after{content:"";border-radius:50%;animation:2s ease-in-out infinite pulse;position:absolute;inset:-3px}.pulse-dot.green:after{border:1px solid var(--green)}.pulse-dot.amber:after{border:1px solid var(--amber)}@keyframes pulse{0%,to{opacity:.7;transform:scale(1)}50%{opacity:0;transform:scale(2)}}.content{flex:1;min-width:0;max-width:100%;padding:24px 28px}.kpi-grid{grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px;display:grid}.kpi-card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);flex-direction:column;gap:12px;padding:18px 20px;transition:all .2s;display:flex;position:relative;overflow:hidden}.kpi-card:before{content:"";pointer-events:none;background:linear-gradient(135deg,#ffffff08,#0000);position:absolute;inset:0}.kpi-card:hover{border-color:var(--border-strong);box-shadow:var(--shadow-md)}.kpi-header{justify-content:space-between;align-items:flex-start;display:flex}.kpi-icon{border-radius:9px;justify-content:center;align-items:center;width:36px;height:36px;font-size:15px;display:flex}.kpi-trend{border-radius:20px;align-items:center;gap:3px;padding:2px 7px;font-size:11px;font-weight:500;display:flex}.kpi-trend.up{background:var(--green-dim);color:#6ee7b7}.kpi-trend.neutral{color:var(--text-muted);background:#ffffff0f}.kpi-value{letter-spacing:0;color:var(--text-primary);font-size:27px;font-weight:800;line-height:1;font-family:var(--mono)}.kpi-label{color:var(--text-secondary);margin-top:2px;font-size:12px;font-weight:400}.dashboard-content{padding-top:22px}.dashboard-top-actions{justify-content:flex-end;align-items:center;gap:10px;width:min(100%,780px);display:flex}.dashboard-search{border:1px solid var(--border-strong);background:var(--panel);min-width:280px;max-width:440px;height:40px;color:var(--text-muted);border-radius:8px;flex:1;align-items:center;gap:9px;padding:0 12px;display:flex}.dashboard-search input{color:var(--text-primary);background:0 0;border:0;outline:0;width:100%;font-size:13px}.dashboard-search input::placeholder{color:var(--text-muted)}.dashboard-date-pill,.dashboard-filter-pill{border:1px solid var(--border-strong);background:var(--panel);min-height:36px;color:var(--text-secondary);white-space:nowrap;border-radius:8px;align-items:center;gap:8px;padding:0 12px;font-size:12px;display:inline-flex}.dashboard-kpi-grid{grid-template-columns:repeat(5,minmax(180px,1fr));gap:16px;margin-bottom:16px;display:grid}.dashboard-kpi-card{background:var(--panel);border:1px solid var(--border);min-height:144px;box-shadow:var(--shadow-sm);border-radius:8px;grid-template-rows:1fr auto;grid-template-columns:minmax(0,1fr) auto;gap:14px;padding:18px;display:grid;position:relative;overflow:hidden}.dashboard-kpi-title{color:var(--text-primary);margin-bottom:16px;font-size:12px;font-weight:650}.dashboard-kpi-value{font-family:var(--mono);color:var(--text-primary);overflow-wrap:anywhere;font-size:25px;font-weight:800;line-height:1.05}.dashboard-kpi-icon{border-radius:50%;justify-content:center;align-self:center;align-items:center;width:62px;height:62px;font-size:23px;display:flex}.dashboard-kpi-trend{grid-column:1/-1;align-items:center;gap:6px;min-height:18px;font-size:12px;font-weight:700;display:flex}.dashboard-kpi-trend.good{color:var(--green)}.dashboard-kpi-trend.bad{color:var(--red)}.dashboard-kpi-trend.neutral{color:var(--text-muted)}.dashboard-kpi-trend small{color:var(--text-muted);font-size:11px;font-weight:500}.dashboard-graph-grid{grid-template-columns:minmax(0,1.55fr) minmax(300px,.78fr) minmax(360px,1.16fr);gap:16px;margin-bottom:16px;display:grid}.dashboard-panel{background:var(--panel);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:8px;overflow:hidden}.dashboard-panel-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:14px;min-height:58px;padding:15px 18px;display:flex}.dashboard-panel-head h2{color:var(--text-primary);margin:0;font-size:14px;font-weight:750;line-height:1.25}.dashboard-year-select{width:92px;height:36px;padding-top:0;padding-bottom:0}.service-year-overview{padding:0}.service-year-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:14px;min-height:58px;padding:15px 18px;display:flex}.service-year-head h2{color:var(--text-primary);margin:0;font-size:14px;font-weight:750;line-height:1.25}.service-year-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:16px 18px;display:grid}.service-month-card{border:1px solid var(--border);background:var(--panel);min-height:138px;box-shadow:var(--shadow-sm);color:var(--text-primary);text-align:left;cursor:pointer;border-radius:8px;flex-direction:column;gap:9px;padding:14px;transition:border-color .15s,box-shadow .15s,transform .15s;display:flex}.service-month-card:hover{box-shadow:var(--shadow-md);border-color:#3b82f675;transform:translateY(-1px)}.service-month-name{text-transform:uppercase;color:var(--text-primary);letter-spacing:0;margin-bottom:2px;font-size:12px;font-weight:800}.service-month-line{align-items:baseline;gap:8px;min-width:0;display:flex}.service-month-line strong{min-width:28px;font-family:var(--mono);font-size:18px;font-weight:800}.service-month-line em{color:var(--text-secondary);font-size:12px;font-style:normal}.service-month-line.calls strong{color:var(--blue)}.service-month-line.visits strong{color:var(--green)}.service-month-total{color:var(--text-primary);align-items:center;gap:7px;margin-top:auto;display:flex}.service-month-total strong{font-family:var(--mono);font-size:18px;font-weight:850}.service-month-total em{color:var(--text-secondary);font-size:12px;font-style:normal}.service-month-total i{color:var(--text-muted);margin-left:auto;font-size:11px}.service-month-total.empty{color:var(--text-muted);font-size:12px}.service-month-meter{background:#94a3b829;border-radius:999px;height:5px;overflow:hidden}.service-month-meter i{border-radius:inherit;background:linear-gradient(90deg, var(--blue), var(--green));height:100%;display:block}.service-year-summary{border:1px solid var(--border);background:#ffffff06;border-radius:8px;grid-template-columns:minmax(120px,1fr) repeat(3,auto);align-items:center;gap:14px;margin:0 18px 18px;padding:12px 14px;display:grid}.service-year-summary span{color:var(--text-primary);font-size:12px;font-weight:750}.service-year-summary strong{color:var(--text-primary);font-family:var(--mono);white-space:nowrap;font-size:14px;font-weight:800}.service-year-summary em{color:var(--text-muted);font-family:var(--font);font-size:11px;font-style:normal;font-weight:500}.service-month-card.skeleton{cursor:default}.service-month-card.skeleton span,.service-month-card.skeleton i,.service-month-card.skeleton b{background:linear-gradient(90deg,#94a3b824,#94a3b847,#94a3b824) 0 0/200% 100%;border-radius:999px;height:13px;animation:1.3s linear infinite shimmer;display:block}.service-month-card.skeleton span{width:58%;margin-bottom:12px}.service-month-card.skeleton i:first-of-type{width:78%}.service-month-card.skeleton i:nth-of-type(2){width:68%}.service-month-card.skeleton b{width:90%;height:5px;margin-top:auto}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.dashboard-heatmap-wrap{padding:16px 18px 18px}.dashboard-heatmap-legend{color:var(--text-muted);justify-content:center;align-items:center;gap:6px;margin-bottom:16px;font-size:11px;display:flex}.dashboard-month-strip{min-width:650px;color:var(--text-secondary);grid-template-columns:repeat(12,minmax(42px,1fr));margin-bottom:8px;padding-left:43px;font-size:11px;font-weight:650;display:grid}.dashboard-heatmap-scroll{grid-template-columns:34px minmax(650px,1fr);gap:9px;padding-bottom:4px;display:grid;overflow-x:auto}.dashboard-weekdays{color:var(--text-muted);grid-template-rows:repeat(7,17px);gap:4px;font-size:11px;display:grid}.dashboard-weekdays span{line-height:17px}.dashboard-year-grid{grid-template-rows:repeat(7,17px);grid-template-columns:repeat(53,1fr);gap:4px;min-width:650px;display:grid}.dashboard-heat-cell{background:#94a3b82e;border:1px solid #2563eb14;border-radius:3px;width:100%;min-width:12px;height:17px;display:inline-block}.dashboard-heatmap-legend .dashboard-heat-cell{width:17px;min-width:17px}.dashboard-heat-cell.level-0{background:#94a3b81f;border-color:#94a3b829}.dashboard-heat-cell.level-1{background:#93c5fd47}.dashboard-heat-cell.level-2{background:#60a5fa73}.dashboard-heat-cell.level-3{background:#3b82f69e}.dashboard-heat-cell.level-4{background:#2563ebc7}.dashboard-heat-cell.level-5{background:#1d4ed8f5}.dashboard-calendar-total{color:var(--text-muted);grid-template-columns:118px repeat(13,minmax(34px,1fr));align-items:center;gap:8px;margin-top:14px;font-size:11px;display:grid}.dashboard-calendar-total strong{color:var(--text-primary);font-family:var(--mono);text-align:center;font-weight:700}.dashboard-call-type{flex-direction:column;align-items:stretch;gap:18px;padding:18px;display:flex}.dashboard-donut-wrap{width:100%;max-width:230px;height:210px;margin:0 auto;position:relative}.dashboard-donut-center{pointer-events:none;flex-direction:column;justify-content:center;align-items:center;display:flex;position:absolute;inset:0}.dashboard-donut-center strong{font-family:var(--mono);color:var(--text-primary);font-size:25px;line-height:1}.dashboard-donut-center span{color:var(--text-muted);margin-top:5px;font-size:11px}.dashboard-breakdown-list{flex-direction:column;gap:10px;display:flex}.dashboard-breakdown-row{color:var(--text-secondary);grid-template-columns:10px minmax(0,1fr) auto 38px;align-items:center;gap:8px;font-size:12px;display:grid}.dashboard-breakdown-row strong{color:var(--text-primary);font-family:var(--mono);font-weight:700}.dashboard-breakdown-row em{color:var(--text-muted);text-align:right;font-style:normal}.dashboard-dot{border-radius:50%;width:8px;height:8px}.dashboard-complaint-panel{padding:14px 18px 18px}.dashboard-segmented{border:1px solid var(--border-strong);background:var(--bg3);border-radius:8px;margin-bottom:14px;padding:3px;display:inline-flex}.dashboard-segmented button{height:28px;color:var(--text-muted);cursor:pointer;background:0 0;border:0;border-radius:6px;padding:0 12px;font-size:12px}.dashboard-segmented button.active{background:var(--panel);color:var(--text-primary);box-shadow:var(--shadow-sm)}.dashboard-complaint-body{grid-template-columns:minmax(255px,1fr) minmax(155px,190px);align-items:center;gap:14px;display:grid}.dashboard-region-list{flex-direction:column;gap:12px;min-width:0;display:flex}.dashboard-region-head,.dashboard-region-row{grid-template-columns:minmax(92px,1fr) minmax(70px,.9fr) 52px;align-items:center;gap:10px;display:grid}.dashboard-region-head{color:var(--text-primary);font-size:11px;font-weight:750}.dashboard-region-row{color:var(--text-secondary);font-size:12px}.dashboard-region-row>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.dashboard-region-bar{background:#3b82f61f;border-radius:999px;height:8px;overflow:hidden}.dashboard-region-bar i{border-radius:inherit;background:linear-gradient(90deg, var(--blue), var(--indigo));height:100%;display:block}.dashboard-region-row strong{font-family:var(--mono);color:var(--text-primary);text-align:right;font-weight:700}.dashboard-map-panel{background:linear-gradient(#f8fbfff5,#eff6ff94);border:1px solid 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span{font-size:12px;display:block}.india-map-tooltip strong{margin-bottom:3px;font-weight:750}.india-map-tooltip span{color:#64748b}.dashboard-activity-panel{margin-bottom:24px}.dashboard-activity-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 18px;padding:10px 16px 16px;display:grid}.dashboard-activity-row{border:0;border-bottom:1px solid var(--border);min-height:48px;color:var(--text-secondary);text-align:left;cursor:pointer;background:0 0;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;padding:8px 0;display:grid}.dashboard-activity-row:hover .dashboard-activity-text{color:var(--text-primary)}.dashboard-activity-icon{border-radius:7px;justify-content:center;align-items:center;width:28px;height:28px;display:flex}.dashboard-activity-text{text-overflow:ellipsis;white-space:nowrap;font-size:12px;line-height:1.35;overflow:hidden}.dashboard-activity-text strong{color:var(--text-primary);font-weight:700}.dashboard-activity-row 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button.active{background:var(--indigo-dim);color:var(--indigo-light)}.customer-table-card{overflow:visible}.customer-table tbody tr{cursor:pointer}.sort-head{color:inherit;font:inherit;text-transform:inherit;letter-spacing:inherit;cursor:pointer;background:0 0;border:none;align-items:center;gap:7px;display:inline-flex}.customer-link{color:var(--cyan);text-decoration:none}.customer-link:hover{text-decoration:underline}.customer-actions{white-space:nowrap;gap:5px;display:flex;position:relative}.delete-wrap{display:inline-flex;position:relative}.delete-popover{z-index:30;background:var(--bg3);border-radius:var(--radius-md);width:230px;box-shadow:var(--shadow-md);border:1px solid #ef444459;flex-direction:column;gap:8px;padding:12px;display:flex;position:absolute;top:34px;right:0}.delete-popover strong{color:var(--text-primary);font-size:12.5px}.delete-popover span{color:var(--text-muted);font-size:12px}.delete-popover 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i{color:var(--indigo-light);font-size:28px}.customer-empty strong{color:var(--text-primary);font-size:16px}.customer-pagination{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:9px;display:flex}.customer-pagination .form-input{width:auto;min-width:112px}.page-pills{gap:4px;display:inline-flex}.page-pills button{border:1px solid var(--border-strong);background:var(--panel);width:30px;height:30px;color:var(--text-secondary);cursor:pointer;border-radius:8px}.page-pills button.active{background:var(--indigo-dim);color:var(--indigo-light);border-color:var(--indigo)}.drawer-overlay{z-index:900;background:#0000008c;justify-content:flex-end;display:flex;position:fixed;inset:0}.customer-drawer{background:var(--panel);border-left:1px solid 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